Samsung Galaxy s21 plus

At MobileConnex, we strive to provide transparency and ensure a fair and accurate assessment of the condition of used phones. To maintain consistency and meet the expectations of our valued customers, we have established the following condition guidelines for selling and buying used phones:

1. Brand New:

   • The phone is in pristine condition, just like it would be when purchased from the original manufacturer or retailer.
   • It is free from any signs of wear or use.
   • All original accessories, packaging, and documentation are included.

2. Mint:

   • The phone is in excellent condition with minimal to no signs of wear.
   • It may have been used briefly, but it shows no significant scratches, dents, or marks.
   • The phone functions perfectly and is fully operational.
   • All original accessories, packaging, and documentation are included.

3. Lightly Used:

   • The phone may show some light signs of wear and usage.
   • There may be minor scratches or blemishes on the body or screen that do not affect functionality.
   • The phone is fully operational and functions as intended.
   • All original accessories, packaging, and documentation may or may not be included. Please refer to the individual listing for details.

4. Well Used:

   • The phone has visible signs of wear and usage.
   • There may be noticeable scratches, scuffs, or dents on the body or screen.
   • The phone is fully functional but may exhibit some cosmetic imperfections.
   • All original accessories, packaging, and documentation may or may not be included. Please refer to the individual listing for details.

It's important to note that these guidelines serve as a general reference. We highly recommend thoroughly reviewing the product descriptions and images provided for each used phone listing to understand the specific condition and any additional details mentioned.

At MobileConnex, we strive to accurately represent the condition of each used phone to ensure a transparent buying experience for our customers. If you have any questions or need further clarification regarding the condition of a specific device, our customer support team is here to assist you.

Please remember to review and adhere to our terms and conditions when selling or purchasing used phones to ensure a smooth and satisfactory transaction process.

At MobileConnex, we take pride in delivering high-quality products and providing exceptional customer service. We want you to have complete confidence in your purchase, which is why we offer a warranty program to protect your investment.

1. Free 1-Month Warranty:

   • Every product you purchase from us comes with a free 1-month warranty.
   • This warranty covers any functional defects that may arise during normal usage.
   • It excludes damage caused by accidents, misuse, or improper handling.
   • The warranty is subject to our inspection and evaluation of the product.

2. 6-Month Extended Warranty ($38):

   • We offer an optional 6-month extended warranty for a nominal fee of $38.
   • This extended warranty covers functional defects and malfunctions, excluding damage to the LCD screen and any damage caused by human factors.
   • It provides additional protection for your device, giving you peace of mind.
   • Our professionals will thoroughly check and test the device to ensure its functionality before approving the warranty claim.

3. 1-Year Extended Warranty ($68):

   • For even greater coverage, we offer a 1-year extended warranty for $68.
   • This comprehensive warranty covers functional defects and malfunctions, excluding damage to the LCD screen and any damage caused by human factors.
   • It offers an extended period of protection and demonstrates our commitment to your satisfaction.
   • Our professionals will meticulously inspect and test the device to verify its functionality before approving the warranty claim.

Please note:

• The warranty applies to the functionality of the product as stated in the listing at the time of purchase.
• It does not cover physical damage, liquid damage, or damage caused by misuse or unauthorized repairs.
• The warranty is subject to the terms and conditions outlined in our warranty policy.

At MobileConnex, we are dedicated to providing you with a seamless and worry-free experience. In the unlikely event that an issue arises with your device during the warranty period, please contact our customer support team, and we will guide you through the warranty claim process.

Thank you for choosing MobileConnex, and we appreciate your trust in our products and services.